At DHS Multispecialty Hospital, we are committed to providing transparent and patient-friendly billing practices. Our refund policy ensures that patients and their families are treated fairly in the event of billing discrepancies or transaction issues.
Scenarios Eligible for Refund
Refunds will be considered under the following circumstances:
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1. Duplicate Transactions
If a patient has been charged more than once for the same service or deposit, the excess amount will be refunded after verification.
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2. Failed Transactions
In case of an online payment failure where the amount is deducted from the patient’s account but not credited to the hospital, the transaction will be reconciled, and the deducted amount will be refunded.
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3. Excess Billing / Deposit at Discharge
If there is a balance amount remaining after settling the final bill at the time of discharge, the excess deposit will be refunded to the patient/attendant.
Refund Timeline & Mode
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All eligible refunds will be processed within 7 working days from the date of approval.
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Refunds will be made only through NEFT/RTGS to the patient’s or payee’s registered bank account.
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No cash refunds will be issued.
Non-Refundable Scenarios
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Once a procedure, surgery, or treatment has been carried out, no refund will be provided on grounds of dissatisfaction or change of mind.
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Registration fees, consultation charges, or administrative charges are non-refundable.
Process for Claiming a Refund
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1. Submit a written request along with relevant transaction details (payment receipt, bank statement, etc.).
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2. The accounts/billing department will verify the claim.
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3. Eligible refunds will be processed as per the above policy.
